Individual & Family Markets Producer Contacts
Find the most common Blue Cross and Blue Shield of Montana contact information for producers working in Individual & Family Markets.
Pre-Sale Support
Product Information • Sales Assistance
Monday through Thursday: 9 a.m. to 5 p.m. MT
Friday: 9 a.m. to 4:30 p.m. MT
Post-Sale Support
Application Status • Billing and Payments • Policy Changes • Retail Producer Portal • Renewing Clients
Monday through Thursday: 8 a.m. to 4 p.m. MT
Friday: 8 a.m. to 3:30 p.m. MT
Agent-Assisted On-Exchange Enrollment
Technical Support
Monday through Friday: 9 a.m. to 7 p.m. MT
The On-Exchange Enrollment Solution available on the Retail Producer Portal is powered by HealthSherpa. The Technical Support number will be answered by HealthSherpa representatives.
Billing & Payments
First-Time Payments • One-Time Payments • Auto Bill Pay
Clients can make and online without logging in to Blue Access for Members℠.
Members can call Customer Service at 1-855-258-8471 to set up auto bill pay, and make binder and ongoing monthly payments.
Visit Pay My Bill for all payment options.
Producer Service Center
Producer of Record Questions • Book of Business Inquiries • Contracting • Licensing • Appointments • Commissions
Monday through Friday: 8 a.m. to 4 p.m. MT
(Closed 11 a.m. to 12 p.m. MT)
Or, log in to Blue Access for Producers and click on "Producer Services" for online requests or send us an mail.
Customer Service
Member Payments • Benefits • Claims • Appeals • Prior Authorizations
Monday through Friday: 7 a.m. to 8 p.m. MT
Saturday: 8 a.m. to 5 p.m. MT
Hours may vary during open enrollment.